Privacy Policy

1. Introduction

MotorChain ("we", "us", or "our") operates the motorchain.com website and related services. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our platform. By accessing or using MotorChain you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register or use our services we may collect:

• Full name and email address
• Phone number
• City and postcode (when listing a vehicle)
• Payment and billing information (processed securely via Stripe)
• Vehicle registration numbers and associated details
• Profile information you choose to provide

2.2 Automatically Collected Information

• IP address, browser type and operating system
• Pages visited, time spent and referring URLs
• Device identifiers and cookies
• Location data derived from your IP address

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process transactions and send related information (confirmations, invoices)
• Facilitate vehicle listings, auctions and purchases
• Verify your identity and prevent fraud
• Send you service updates, security alerts and support messages
• Improve, personalise and expand our services
• Comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Other users: When you list a vehicle or win an auction, limited contact details may be shared with the other party to facilitate the transaction.
• Payment processors: Stripe processes all payments on our behalf. We do not store your full card details.
• Service providers: Third-party providers who assist us with hosting, analytics, email delivery and customer support.
• Legal requirements: When required by law, court order or to protect our rights.

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences and understand how you interact with our platform. You can control cookies through your browser settings, but disabling them may affect functionality.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure server infrastructure and access controls. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain and use information as necessary to comply with legal obligations, resolve disputes and enforce our agreements. Transaction records are retained for a minimum of 6 years in accordance with UK financial regulations.

8. Your Rights (UK GDPR)

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at support@motorchain.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: support@motorchain.com